Code Of Ethics

DHC Group has had for more than 25 years a reputation for honesty, responsibility and fairness in its dealings with our clients, staff and all those with whom we conduct business. Our fundamental ethical principles include but are not limited to:

Integrity

AUSTRALIA MIGRATION DHC shall be straightforward and honest in all professional and business relationships.

Objectivity

AUSTRALIA MIGRATION DHC shall be straightforward and honest in all professional and business relationships.

Professional competence and due care

AUSTRALIA MIGRATION DHC maintains professional knowledge and skill at the level required to ensure that a client or employer receives competent professional service based on current developments in practice, legislation and techniques. AUSTRALIA MIGRATION DHC acts diligently and in accordance with applicable technical and professional standards when providing professional services.

Confidentiality

AUSTRALIA MIGRATION DHC respects confidentiality of information acquired as a result of professional and business relationships and refrain from disclosure to third parties unless:

• there is a legal or professional duty to disclose;
• they have specific authority to disclose
• Such confidential information should not be used for the personal advantage of members or third parties.

Professional behaviour

AUSTRALIA MIGRATION DHC complies with relevant laws and regulations and avoids any action that discredits the profession. AUSTRALIA MIGRATION DHC considers their responsibilities as professional migration agents to clients, third parties, other members of the migration profession, staff, employers and the general public.

Objectivity and Independence

AUSTRALIA MIGRATION DHC and their staff have to be objective and independent especially but not exclusively including financial involvement with or in the affairs of clients; appointment as a director, officer or employee of a company or one that is closely related to the company or its officers.

Activities Incompatible with the Practice of Migration Law

AUSTRALIA MIGRATION DHC will not participate in activities that may impair the integrity, objectivity, independence or the good reputation of the migration profession.

Relationships with Colleagues and Professional Appointments

AUSTRALIA MIGRATION DHC will only undertake work that they are competent to complete and they and their clients seek expert advice where necessary should further specialist advice be needed.

If AUSTRALIA MIGRATION DHC is providing specialised advice to another migration agent’s clients, the advice is limited to the specialist area and seeks to support the professional relationship that is already in existence between the client and the other migration agent. The existing migration agent is fully informed in areas of relevance to their professional relationship with their client, except where this is prohibited by the client.

AUSTRALIA MIGRATION DHC provide clients with an engagement letter that clearly details what the client and the agent should expect from each other during the course of the engagement.

DHC Group, when dealing with the Department Immigration and Citizenship on behalf of our clients and their families and associates and any other parties associated with the client’s migration do so in a way as where we ensure that we act in the best interests of our clients their families and associates at all times AUSTRALIA MIGRATION DHC do not engage in misleading or deceptive conduct in the provision of our services.

AUSTRALIA MIGRATION DHC are always careful to respect cultural and social needs of our clients.

AUSTRALIA MIGRATION DHC has an internal quality system in place that addresses client complaint and their resolution.